Cancellations & Refunds | Candy's Cupcakes

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Cancellations & Refunds

Cancellations: Orders can only be cancelled if you give us a 3 days notice before your chosen delivery date. This is because we pre-order ingredients and materials in advance and begin order preparations.

Refunds: If you are not satisfied with your order please contact us via email or call 0161 330 7205. We may offer a refund once we receive the order back in the post in a satisfactory condition within 5 days of receipt of goods. We are not liable for return shipping costs or arrangements.

Delivery issues: We cannot be held responsible for missed deliveries when DPD have uploaded proof of attempted delivery. Due to the nature of our parcels and their perishable and date sensitive nature, we attach a large yellow sticker to each box/parcel. This sticker details that the driver is authorised to leave parcels in a 'safe place' in the event that they are unable to deliver for whatever reason to the recipient. We advise that you manage your shipping via the DPD notifications/app and specify your own 'safe place' or preferred neighbour for deliveries to be made.

The safe place/neighbour chosen means that DPD cannot be held liable for any lost or stolen parcels in the event that your parcel is not in the place specified. DPD will upload photographic proof of delivery and GPS details.

DPD will automatically reattempt delivery once on the service you have paid for. For example, if it is a 'weekday' service they will reattempt Monday-Fridays only. Refunds cannot be requested for missed or failed deliveries. 

A common mistake is where postcodes are inputted incorrectly by customers when ordering. Please check this is correct, otherwise, there will be an additional fee to pay to change the address, and delivery will be delayed by a minimum of 24 hours. DPD cannot redeliver on the same day to a different postcode.